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EI in Leadership
Sales and Customer Service
For information about how to order EI Assessments contact Camelia Petrus.
Camelia Petrus, PGDip in Psychology majoring in I/O (work) psychology.
Senior Consultant Business Development Lynch & Associates
Member of OPRA Psychology Group
Member of Genos International
See this content on Genos International Website.
Workplace Emotional Climate
Every leader has a need for certainty that their team members feel empowered, inspired and genuinely motivated to contribute to the success of the organisation.
We all experience a wide range of positive and negative feelings at work as we interact with colleagues, customers, suppliers and others. These feelings influence our decisions, behaviour and performance in interesting ways.
Positive feelings have a ‘broaden and build’ effect causing us to think more broadly, engage more deeply and perform better.
Negative emotions tend to have a ‘narrow and limiting’ effect, causing us to be more closed-minded, less engaging and poorer at performing. At a collective level, these emotions impact the bottom line. In high performing organisations, people experience more positive emotions and less negative emotions than those in low performing organisations.
When to measure the Emotional Climate
when employers want to know the present social environment in the organisation as perceived by the members of the organisation;
- when employers want to institute formal and on-going measures of organisational health and emotional climate;
- before and after a Workplace Emotional Intelligence Development Program;
The Emotional Climate Survey gives business owners and human resources departments an important glimpse into how employees feel, from the ground floor, up.
The Emotional Climate Survey provides a direct way of discovering the opinions of employees that would likely otherwise be overlooked and unreported.
By determining the way employees feel, business owners and in particular the leaders in the organisation, can take immediate action to ensure identified gaps are resolved and areas of weakness are improved, as necessary.
Emotional Climate Surveys are also a great way to make employees feel that they are important and valued and they contribute to the improvement of business practices. This also boosts morale which ultimately positively impacts productivity in the workplace.
About this tool:
At Lynch & Associates Ltd. we utilise the Genos model, shown above, which comprises a set of seven emotionally intelligent competencies.
Competencies represent skills and behaviours, based on underlying abilities and experiences, that are measurable and observable.
The Genos model captures the workplace skills and behaviours that manifest from emotional intelligence abilities.
The white, right side of the model shows the productive states that are typically attained by a person who demonstrates the corresponding behaviours frequently, whereas the grey, left side of the model shows the unproductive states that may be observed of a person who demonstrates the corresponding behaviours less frequently.
Key Features of the Assessment
It measures three dimensions of emotions at work:
1. Current Emotions
How often your team members experience certain feelings at work.
2. Fair and reasonable emotions
How often they think it’s fair and reasonable to experience these feelings at work given the nature and context of your workplace.
3. Ideal Emotions
How often they think they should ideally experience these feelings in your workplace in order to be effective.
Key Features of the Assessment
- Short Survey: The survey takes only 5 minutes to complete.
- Instant results: Receive your own Results Dashboard and PowerPoint slides
- Costumised: Demographics questions and emotions labels are editable.
For information about how to order The Emotional Climate Assessment contact Camelia Petrus.
Phone: +64 9 366 6005