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Emotionally Intelligent

Leadership and Workplace Behaviour 

The competencies of the model below help us consistently demonstrate the productive being states on the right side of the model, as opposed to the unproductive being states on the left, that we can all be at times.

EI Training Benefits

Self Perception

Self-Regard is respecting oneself while understanding and accepting one’s strengths and weaknesses. Self-Regard is often associated with feelings of inner strength and self-confidence.

Self-Actualisation is the willingness to persistently try to improve oneself and engage in the pursuit of personally relevant and meaningful objectives that lead to a rich and enjoyable life.

Emotional Self-Awareness includes recognising and understanding one’s own emotions. This includes the ability to differentiate between subtleties in one’s own emotions while understanding the cause of these emotions and the impact they have on the thoughts and actions of oneself and others.


Emotional Expression is openly expressing one’s feelings verbally and non-verbally.

Assertiveness involves communicating feelings, beliefs and thoughts openly, and defending personal rights and values in a socially acceptable, non-offensive, and non-destructive manner.

Independence is the ability to be self directed and free from emotional dependency on others. Decision-making, planning, and daily tasks are completed autonomously. 

Decision Making

Problem Solving is the ability to find solutions to problems in situations where emotions are involved. Problem solving includes the ability to understand how emotions impact decision making.

Reality Testing is the capacity to remain objective by seeing things as they really are. This capacity involves recognising when emotions or personal bias can cause one to be less objective.

Impulse Control is the ability to resist or delay an impulse, drive or temptation to act and involves avoiding rash behaviors and decision making. 

Stress Management

Flexibility is adapting emotions, thoughts and behaviors to unfamiliar, unpredictable, and dynamic circumstances or ideas.

Stress Tolerance involves coping with stressful or difficult situations and believing that one can manage or influence situations in a positive manner.

Optimism is an indicator of one’s positive attitude and outlook on life. It involves remaining hopeful and resilient, despite occasional setbacks. 

Social Intelligence

Interpersonal Relationships refers to the skill of developing and maintaining mutually satisfying relationships that are characterised by trust and compassion. 

Empathy is recognising, understanding, and appreciating how other people feel. Empathy involves being able to articulate your understanding of another’s perspective and behaving in a way that respects others’ feelings. 

Social Responsibility is willingly contributing to society, to one’s social groups, and generally to the welfare of others. Social Responsibility involves acting responsibly, having social consciousness, and showing concern for the greater community.

For leaders, having emotional intelligence is essential.

Here is a simple question to answer: Who is more likely to succeed? A leader who is not in control of his/her emotions, unbalanced, inconsistent, stressed? Or a leader who stays in control, and calmly assesses any situation?

According to Daniel Goleman, an American psychologist who helped to popularise EI, there are four main elements of emotional intelligence:

  • Self-awareness

  • Self-management
  • Social awareness
  • Relationship management

The more that you, as a leader, manage each of these areas, the higher your emotional intelligence. Let's have a look at each element in more detail and examine how you can grow as a leader.

Reactive thoughts and behaviours tend to sabotage our efforts to build and maintain harmonious relationships with self and others, at home, at work or in society.

Thoughts and behaviours can be understood and changed. Bringing intelligence to our emotions is a smart decision that has the potential to redirect sabotaging emotional reactions into constructive responses wherever and whenever they are needed.

Being emotionally intelligent means being in control of your own life, (smart) choices, decisions, emotions, reactions and responses to what life throws at you.

We are focused, highly specialised and trained in Emotional Intelligence and Comapssionate Communication.

Our Emotional Intelligence seminars, workshops and training programmes create awareness and provide tools for breaking old patterns and learning new behaviours.

Benefits for the Organisation

  • Greater sales

  • Greater productivity
  • Lowers staff turnover
  • Improved job satisfaction
  • Improved risk management, lower accident rate
  • Very good customer service achieved through higher empathy skills
  • Improved financial performance

Leaders who Improve their Emotional Competence

  • Know and understand their team members' attitude and behaviour

  • Know when and how to treat the employee in a way that they feel valued
  • Know when and how to empower their employees and achieve volunteered cooperation
  • They are extraordinary listeners ; they hear what's behind the choice of words of the speaker, which is usually simply a need
  • Know how to communicate praise and criticise factually, as helpful information to be acted on
  • Know how to easily motivate their team and help them become enthusiastic about the vision and mission of the organisation
  • Create and maintain harmony within the team members
  • Know how to deliver difficult messages in a way that the other person does not feel hurt or offended
  • Use human resources more wisely and know how to delegate smartly
  • Easily see what kind of support their people need
  • Hold themselves and others accountable
  • Guide other’s performance
  • Share the success credits
  • Lead by an extraordinary example



Who wouldn’t want a higher level of emotional intelligence?

So can you improve your emotional intelligence and how best is this done?


Applied Emotional Intelligence

When the rational thinking and emotions dance together, they help each other and guide us moment to moment when we need our “smartness”.


EI in the workplace today

Today we are able to know precisely which qualities mark a star performer and which human abilities are the most important for excellence at work, most especially for leadership.